sanbet Casino & Sportsbook FAQ

Our KYC verification process requires a valid government-issued identity document and proof of address. Accepted identity documents include a national ID card, passport, or driver's license. For proof of address, we accept recent utility bills, bank statements, or official correspondence dated within the last three months. Users in Jakarta, Surabaya, Bandung, and other major cities follow the same verification steps. Once you submit your documents through your account dashboard, our verification team reviews them and notifies you of the outcome. Processing typically takes one to two business days. If your documents are rejected, we provide feedback on what to resubmit.

If you forget your password, visit the login page and select the "Forgot your password?" link. Enter the email address or username associated with your account. We send a password reset link to your registered email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or request a new link. If you cannot access your registered email address, contact our support team with proof of account ownership, and we can assist you through an alternative verification process.

You can adjust account preferences, including notification settings and language, through your account settings dashboard. To pause activity on your account, log in and navigate to account management. You have the option to temporarily restrict access to your account for a set period. This feature allows you to take a break without closing your account permanently. When the pause period ends, your account automatically reactivates. If you wish to close your account entirely, contact our support team. Any pending withdrawals or deposits are processed according to our standard terms before account closure is finalized.

We support deposits through multiple payment methods with varying minimum and maximum limits. E-wallet options including DANA, e-wallet, mobile banking, local payment, and online payment each have their own transaction limits set by the payment provider. e-wallet scan-and-pay transfers allow flexible amounts within your bank's daily transfer limit. Bank virtual-account transfers via mobile banking, local payment, online payment, and e-wallet also follow each bank's standard transfer ceilings. Minimum deposits are typically low to accommodate users across all regions, including Medan, Semarang, and Yogyakarta. For exact limits on your chosen payment method, check the deposit page during checkout. If you have questions about a specific limit, our support team can provide details.

Withdrawal requests are reviewed and processed according to our standard verification procedures. Once you submit a withdrawal request, our team reviews it to confirm your account status and compliance with our terms. This review typically takes one to two business days. After approval, the funds are transferred to your chosen payment method—mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank account via local payment, online payment, e-wallet, or mobile banking. The actual transfer time depends on your payment provider and may take an additional one to three business days. During peak periods or holidays such as Idul Fitri or Idul Adha, processing may take longer. You can track your withdrawal status in your account dashboard at any time.

Bonus offers on sanbet come with specific terms that apply to your account. A typical welcome offer may include a deposit match or additional credit, subject to wagering requirements and game restrictions. Wagering requirements specify how many times you must play through the bonus amount before you can withdraw it. Bonus funds may be restricted to certain game categories such as slots or live-dealer tables. Some bonuses expire after a set period if not used. Terms vary by promotion, so we recommend reading the full terms for each offer before claiming it. You can view active promotions and their conditions in your account dashboard or contact our support team for clarification on any specific bonus.

Our live chat support is available during standard business hours to assist with account, payment, and game-related questions. Support hours are displayed in your account dashboard and on our contact page. Outside of live chat hours, you can submit a support ticket through your account, and our team will respond within one business day. For urgent issues during off-hours, you may also reach out via email. Response times vary depending on the volume of inquiries, but we aim to address all support requests promptly. If you are in a different time zone, our support team works to accommodate requests across multiple regions.

Demo mode is available for many of our slot games, allowing you to play without risking real money. To access demo mode, select a slot title from our game library and choose the "Play for free" or "Demo" option. Demo play uses virtual credits that reset when you close the game. Demo mode lets you learn game rules, bonus features, and payout structures before playing with real funds. Not all games offer demo mode; live-dealer tables and sports betting require real-money accounts. Demo play does not earn real winnings or bonuses. Once you are ready to play with real money, log into your account, make a deposit via local payment, online payment, e-wallet, or another supported method, and select the real-money version of the game.

sanbet offers a range of game categories including football and sports betting on Liga 1, Piala Indonesia, Champions League, and Premier League matches. We provide live-dealer tables such as blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studio feeds. Our slot collection includes titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also offer esports markets covering Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category is accessible on mobile and desktop browsers. You can browse games by category, filter by popularity or newest releases, and access your favorites from your account dashboard.

We protect your account through encryption, secure login protocols, and regular security audits. Your personal data is stored securely and is not shared with third parties except where required by law or to process your transactions. We recommend using a strong, unique password and enabling any available security features in your account settings. Do not share your login credentials with anyone. If you suspect unauthorized access to your account, change your password immediately and contact our support team. Our privacy policy and legal notice provide full details on how we collect, use, and protect your information. You can review these documents at any time through the footer links on our site.

sanbet services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction before opening an account. We do not claim to be licensed in any specific country and do not market our services as available in regions where they are not permitted by law. If you are unsure whether sanbet is available in your location, please consult your local regulations or contact our support team. Our legal notice and terms provide additional information on service availability and user responsibilities.